Minimum Connection Time Feasibility Study in London

Determine and improve the minimum connection time (MCT) required to unlock new passenger connection opportunities for an American carrier at London’s Heathrow airport (LHR). 

In order to maximize sales revenue without impacting misconnection rates, Translytica would conduct a feasibility study of MCT in order to find, measure, and attack bottlenecks in the complex connection process to a partner airline. Such a project would not only streamline an existing connection, but it would also explore the possibility of new connections made possible by a shorter MCT. The assessment of MCT in LHR would apply statistical analysis and process simulation to each connection step in both the international-to-domestic and domestic-to-international connection processes. The final deliverable would establish the statistically-significant current-state MCT and provide solutions to lower it towards a goal. Past real-world results have shown reductions as high as 33%, drawing upwards of $1M in incremental sales revenue through new connection opportunities.

TSA Facility Planning in Atlanta

Establish the optimal configuration of TSA queues and minimum security lane requirements needed to satisfy stakeholder service-level agreements at Hartsfield-Jackson Atlanta International Airport (ATL) using 12-year planned airline schedules.

In order to ensure continued operational efficiency and customer satisfaction at the TSA security checkpoint, ATL must consider future passenger volumes and trends to make facility improvement decisions. As an independent advisor, Translytica is uniquely positioned to work with the individual carriers, collect their proposed network schedules and passenger attributes, and model accurate future-state scenarios. We would not only design the best queuing configuration, but we would also provide insight into future queue wait times and lengths in a security lane sensitivity analysis, enabling the right facility planning decisions today. Past projects have guaranteed 20-minute max wait times at peak in similar facilities.

Lobby Resource Modeling in Los Angeles

Create a minute-by-minute airline lobby staffing and technology allocation model to ensure all passengers are checked-in within target service-levels at Los Angeles International Airport (LAX).

Translytica would employ time studies, paired with statistical analysis and process simulation, to quickly and precisely deduce optimal lobby staffing and technology counts for a major international carrier at LAX. Our custom simulation models are robust enough to take into account all check-in channels, origination rates, proposed schedule changes, and unique operational factors, such as security profiling requirements and group arrival behavior. The final deliverable would also specify queuing characteristics, allowing for better facility planning. Past projects have ensured smooth transitions to new terminals and busier schedules, while keeping wait times within target service-levels.